TextWise Booth 1517 Aug 30-Sept 2, 2011
Stop by the TextWise Booth 1517 to see our One-Click Findability App at Dreamforce 2011 in San Francisco. With TextWise semantic search technology, customers can reduce the time a call center agent spends on a call by 25 percent and increase the number of calls deflected from the call center to customer self-service.
TextWise facilitates linking of customer queries to resolutions with its patented contextual approach. Providing context to queries result in more relevant answers to customer questions. Built using Force.com, the social enterprise platform for employee apps, One-Click Findability is immediately available for a test drive and deployment on AppExchange at http://www.salesforce.com/appexchange/.
The TextWise One-Click Findability App is unique in that it supports all verticals and offers access for both call center agents and customer self-service. The app offers improved searching to quickly find resolutions for customers across repositories. It allows for the viewing of result sets from different sources of information, regardless of whether that information is contained within Salesforce knowledge bases or in other repositories. These results can be viewed as federated result sets for unified repositories, or faceted result sets for a single repository. Finally, the One-Click Findability App enables call center agents to specify and access continuously-updated external content from the web through RSS feeds.
Dreamforce is the industry’s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with social, mobile and open cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Database.com, Force.com, Sales Cloud, Service Cloud and more.