The TextWise One-Click Findability application is now available on the Salesforce App Exchange. If you manage a contact center and/or customer self-service using Salesforce then try this app. Our patented semantic technology uses queries of any length and complexity and directly matches the query to relevant information with one click. One-Click Findability provides automatic matching of customer queries/cases to the most relevant information in Knowledge, Solutions and/or other information repositories.
Reduce the cost of running your call center with One-Click Findability:
- Save time and resources
- Generate consistently-relevant answers to customer queries in one-click matching
- Reduce the amount of time agents spend on calls looking for answers
- Expedite call deflection through self-service
- Remove the guesswork from keyword searches
- Eliminate repetitive key word query attempts to find answers in your knowledge repositories.
One-Click Findability provides a host of valuable features: Self-service and/or agented access; Support of all verticals; Federated and/or faceted result sets from multiple repositories; Incorporation of external web content.
Visit textwise.com and click on the One-Click Findability link to learn more.
